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Revenue Administration: Performance Measurement in Tax Administration
Author:
William Joseph Crandall null

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Series:
Technical Notes and Manuals
Volume/Issue:
Volume 2010: Issue 011
Language:
English
Publication Date:
29 Jul 2010
DOI:
https://doi.org/10.5089/9781462316236.005
ISBN:
9781462316236
ISSN:
2075-8669
Pages:
13
Keywords:
TNM; tax; break; administration; performance measure; results measure; tax administration; performance measurement; performance management; performance indicators; operational planning; strategic planning; agency meet; service office; performance management system; tax type; tax officer; Tax administration core functions; Strategic planning for revenue administration; Operational planning for revenue administration; Key performance indicators in revenue administration; Tax audits
Legal-disclaimer:
This Technical Guidance Note should not be reported as representing the views of the IMF. The views expressed in this paper are those of the authors and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.
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This technical note describes measuring performance in tax administration. Performance measurement is an ongoing process of ascertaining how well, or how poorly, an organization is achieving its goals and objectives. It involves the continuous collection of data on progress made in this regard. Performance indicators, or measures, are developed as standards for assessing the extent to which these objectives are achieved. This note explains key features of performance management and performance measurement. It outlines how tax administrations can apply performance management at the strategic level. Key tasks in implementing a performance management system are also described.
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Cover Technical Notes and Manuals
Technical Notes and Manuals
ISSN:
2075-8669
Publisher:
International Monetary Fund